Privacy Policy

Last updated: March 9, 2026

At Opulence Operate, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our AI-powered real estate transaction coordination platform.

Information We Collect

  • Account information such as your name, email address, and company details when you register for Opulence Operate.
  • Transaction data including property addresses, deal participants, document metadata, and timeline information you enter into the platform.
  • Usage data such as pages visited, features used, and interaction patterns to improve our services.
  • Integration credentials (encrypted) when you connect third-party services like DocuSign, Gmail, Slack, or Microsoft Teams.

How We Use Your Information

  • To provide, maintain, and improve the Opulence Operate platform and its AI-powered transaction coordination features.
  • To process and manage real estate transactions, including automated compliance checks, deadline tracking, and document management.
  • To send transactional notifications via your connected communication channels (email, SMS, Slack, Teams).
  • To provide customer support and respond to your inquiries.
  • To detect, prevent, and address technical issues and security threats.

AI & Automated Processing

  • Opulence Operate uses artificial intelligence agents to assist with transaction coordination, compliance verification, document preparation, and deadline management.
  • AI-generated recommendations and actions are always subject to broker review and approval before execution. No binding actions are taken without human authorization.
  • We use Anthropic's Claude AI models to power our agents. Transaction data sent to AI models is not used to train those models.

Data Security

  • All data is encrypted in transit (TLS 1.2+) and at rest using industry-standard encryption.
  • Integration credentials and API keys are stored with additional application-level encryption.
  • We implement row-level security (RLS) in our database to ensure users can only access data for deals they participate in.
  • We conduct regular security reviews and follow OWASP best practices for application security.

Third-Party Services

  • We integrate with third-party services including Supabase (database), Stripe (billing), DocuSign (eSignature), SendGrid (email), Twilio (SMS), and others.
  • Each integration only receives the minimum data necessary to perform its function.
  • When you connect your own accounts (e.g., Gmail, Slack, DocuSign), we store OAuth tokens securely and only use them to perform actions you authorize.
  • You can disconnect any third-party integration at any time from your account settings.

Data Retention

  • Active account data is retained for the duration of your subscription.
  • Transaction records are retained for 7 years after deal completion to comply with real estate record-keeping requirements.
  • You may request deletion of your personal data at any time by contacting us. We will process requests within 30 days, subject to legal retention obligations.

Your Rights

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can update or correct your personal information through your account settings or by contacting us.
  • Deletion: You can request deletion of your personal data, subject to legal retention requirements.
  • Portability: You can request an export of your data in a machine-readable format.
  • Opt-out: You can opt out of non-essential communications at any time.

Contact Us

  • If you have questions about this Privacy Policy or our data practices, please contact us at privacy@opulenceoperate.com.